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3. Determine Margin Of Profit Based On Strategy 4. Compare Pricing To Competition 5. Attach Pricing Worksheet D. Customer Service 1. Identify Services You Will Provide To The Customer 2. Determine Sales/Credit Terms 3. Identify Competitions Services For Customers E. Advertising & Promotions 1. Identify The Message You Wish To Deliver 2. Identify Sources For Advertising & Promotions (Media) 3. Determine Effectiveness of Media 4. Provide Advertising Cost Estimates 5. Describe How Advertising and Promotions Will Be Tracked Creating A Marketing Plan Many first-time business owners think that by simply placing an ad in a local newspaper or a commercial on a radio or a television station, customers will automatically flock to purchase their product or service. This is may be true to a certain extent, in certain situations. For example, some people are likely to learn about your product or service and try it, just out of curiosity. But hundreds, even thousands, of other potential customers may never learn of your business. Just think of the money you'll lose, simply because you didn't develop an adequate marketing program! Marketing is an essential part of business operations. And, it oftentimes determines how successful your business will be. What you as a potential business owner must do is maintain a thorough understanding of the marketing program, and use it to extract advantages from the marketplace. Go over the strategies and techniques until you understand how to apply them to get the results you desire. Remember, your aim is not only to attract and keep a steady group of loyal customers, but also to expand your customer base by identifying and attracting new customers and to reduce risks by anticipating market shifts that can affect your bottom line. To help you accomplish this aim, your marketing plan should include strategies typical of any marketing plan. The plan should especially include what marketeers dub as the: 4 P's of Marketing: 1. PRODUCT/SERVICE 2. PRICE 3. PLACE 4. PROMOTION www.hsi.us care@hsi.us 51

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