Issue link: https://docs.hic.us/i/403552
too expensive to replace. Also, does the supplier have minimum order amounts?, will there be a COD charge?, how much is freight? One last thing to consider is whether there is even a need to replace the garment. Let's say a retailer orders 12 dozen caps for his store. He probably doesn't have to have exactly 144 pieces. Send him the good caps, subtract the cost of the damaged ones, and offer to replace them if he so desires. The customer will probably be satisfied without the extra ones. Is there a deadline? Delivery deadlines can have a great influence on your decision. Obviously if it is 5:00pm and the garment in question must be delivered by 10:00am the next day, it may be impossible to replace it. However, keep in mind that many discount department stores are selling blank goods such as Hanes, Oneita, and Fruit of The Loom, and you may be able to obtain a quick replacement there. Also, if you live on the East Coast, you can still order Next Day Air delivery from a West Coast business up until about 7:00pm EST. How severe is the mistake and can it be resewn successfully? This is probably the most important question of all. Picking out thread is only half of the battle. No matter how well you remove the original design, there will always be an image of it left behind, that must be covered up. If the logo was a filled design, you can usually enlarge it slightly, and then carefully resew it over the image of the old one. But what if you mistakenly sewed the name Jonathan Alexander, Jr. on a shirt that was for Joe Jones? You will be hard-pressed to stretch the short name out wide enough to cover up the needle tracks left by the original name. Another case. You are sewing a jacket and the sleeve somehow falls down onto the hoop and gets sewed to the body of the jacket. Sure, you can pick out the logo and sew it again, but don't forget about the needle tracks that were left on the sleeve. And what happens if you end up with a hole in the sewing area. Depending on the size of the hole and the size of the logo, you can usually place heavy backing behind the hole, and solvy or tear-away backing on top of it, and re-sew the design. But if the logo is open, very small, or just lettering, it's probably a lost cause. No matter what the mistake is, just be sure that you can re- sew it successfully, before you attempt to remove any thread. Also, remember that some mistakes can be remedied just by talking with the customer. If you sew the a logo in the wrong place, for example, it may not be a serious problem. Recently, we sewed a batch of shirts with the logo on the left chest rather than the right chest (as specified by the customer). To help remedy the situation we threw in some free caps with the order. As it turned out, the client wasn't too concerned with the incorrect logo placement, loved the caps and wants to order some more. Same thing with a minor thread color mistake. Discuss it with the customer. Even if you have to offer a discount, it will be much simpler and cheaper than correcting the flaw, or replacing the garment. www.hsi.us care@hsi.us 153