Issue link: https://docs.hic.us/i/403552
additional sew-out, and of course any editing that is not the result of a design problem. The Customer Cannot Be Found When Needed. How many times have you needed to ask the customer a question before proceeding with his order, only to discover that you can't find him? You leave voicemails, emails and even faxes with no response. It's quite frustrating, especially when it's the customer who can't make up his mind. Make sure you discuss this with the customer when you take the order. Be sure to get plenty of contact information. The Garments Are Not In Stock At The Distributor. This is perhaps the number one production frustration of all. You call to order the garments only to find that they aren't in stock. Or perhaps half of the order is in stock, while the other half is on back-order. Hopefully it's an item (or items) that can be found at another Distributor. Of course, if you have to piece the order together from different sources, you'll end up with additional shipping charges. But what can you do? Even worse, is when you find out that your needed garments have been discontinued. Now you have to go back to the customer and start the garment selection process all over again. To help minimize this problem, learn to use Product Search Engines on the Internet. They will help you find what you need without making lots of fruitless phone calls. Also, if your customer selects something that's not mainstream, be sure to call the supplier to check availability before writing-up the order. The Garments Arrive, But Are Not What You Ordered. This is sure to cause a sizeable delay in getting the job done. You would think that it's not too difficult for the Supplier to pick and ship the right stuff. But all too often, you don't get what you ordered, through no fault of your own. Unless you can go to the Supplier's warehouse and fill your own order, there's not much you can do to prevent this from happening. The one thing you do want to do, though, is to carefully count and check all of the merchandise BEFORE you sew it. You certainly can't return something that has a logo on it. Be sure to check for defects as well. Your Dog Eats The Work Order. I couldn't resist this one. But in reality, many Embroiderers do have their pets and/or children in the ship with them. And yes, occasionally they do destroy important documents, or worse yet customers garments. The obvious solution, of course, is to keep these beloved family members out of harms way. But just as important is to remove temptation from them as well. Especially with small children, be sure to move anything dangerous as well as anything of value to a higher location, where little fingers (or paws) can't reach. And be sure to have www.hsi.us care@hsi.us 158