Issue link: https://docs.hic.us/i/1518964
Chapter 3 Settings 3-14 Error code Error code Possible cause Corrective action 10 Network connection error • Confirm that the machine is connected to the network. • Confirm that the machine IP address is correct. • Confirm that the machine is used in an environment where DNS is available. 20 No valid email address. • Enter the correct email address. 11003 11004 The POP server cannot be found. Otherwise, the DNS server cannot be accessed. • Check the POP server address. • Confirm that the machine is used in an environment where DNS is available. 11021 Cannot connect to the POP server. • Check the POP server settings. • Check the firewall settings. 12010 An error was returned from the POP server. • Check the POP server settings. 13000 POP authentication failed. • Check the user name and password. • Check the APOP settings. • Check the authentication method. 10013 10014 The SMTP server cannot be found. Otherwise, the DNS server cannot be accessed. • Check the SMTP server address. • Confirm that the machine is used in an environment where DNS is available. 10021 Cannot connect to the SMTP server. • Check the SMTP server settings. • Check the SMTP port number. • Check the firewall settings. 10 11 20 21 An error was returned from the SMTP server. Otherwise, there was no response. • Check the SMTP server settings. • The machine cannot communicate with servers that require SSL communication. • Check protocol filter settings. 12 Invalid sender address. • Confirm that the email address for the account with the user name and password you entered is set as the sender mail address. 13 The email address cannot be found. Otherwise, it is an invalid address. • Check the email address. • This error may not be detected in some cases, even if the email address is incorrect. • Confirm that the email address for the account with the user name and password you entered is set as the sender mail address. 22000 22008 SMTP authentication error • Check the authentication method. 23 24 25 SMTP authentication failed. • Check the user name and password.