Issue link: https://docs.hic.us/i/1518964
Chapter 5 Troubleshooting 5-8 A position control error occurred. • Temporarily turn off the main power supply, and then turn it on again. If the message appears again, contact your dealer, or our sales office or call center. Y-origin could not be detected. Linear scale error. The media width could not be read cor- rectly. • Check the media loading position ( P.2- 4). • Clean the media sensors ( P.4-10). • Temporarily turn off the main power supply, and then turn it on again. The media was loaded outside the range of valid positions. • Check the media loading position ( P.2- 4). Pump sensor detection error • Temporarily turn off the main power supply, and then turn it on again. If the message appears again, contact your dealer, or our sales office or call center. Ink end (cannot be used for printing, only when cleaning with the 4-color ink set) • Replace with new ink. The ink IC chip of the ink cartridge can- not be read correctly. • Make sure that the cartridge is inserted cor- rectly. • Reinsert the cartridge. • Temporarily turn off the main power supply, and then turn it on again. If the message appears again, contact your dealer, or our sales office or call center. Remaining cartridge volume is less than 60 ml when using 600 ml cartridges. • Enter the cartridge weight. Remaining cartridge volume is less than 25 ml when using 600 ml cartridges. Failed to write to the ink IC chip during weight input when using 600 ml car- tridges. • Make sure that the cartridge is inserted cor- rectly. • Reinsert the cartridge. • Temporarily turn off the main power supply, and then turn it on again. If the message appears again, contact your dealer, or our sales office or call center. A certain amount of time has passed since a cartridge was removed from a slot. • Load cartridges. An error occurred with the ink IC chip information for the ink cartridge. Amount used exceeds the stipulated value. • Make sure there is no nozzle clogging. Thermistor connection error. • Temporarily turn off the main power supply, and then turn it on again. If the message appears again, contact your dealer, or our sales office or call center. Heater temperature error detected. If the temperature issue is not resolved after this error occurs, the machine is forced to shut down. An error has prevented the function from being performed. • Return to the local screen, check the error status, and respond appropriately. Message Cause Corrective action ERROR 509 HDC POSCNT ERROR 50a Y ORIGIN ERROR 50f L-SCALE BLACK ERROR 529 LEnc.Count HPC[____] ERROR 52a LEnc.Count HDC[____] ERROR 50c MEDIA WIDTH SENSOR ERROR 516 MEDIA SET POSITION R ERROR 528 PUMP MOTOR SENSOR ERROR 602 CARTRIDGE END ERROR 608 WRONG INK IC ERROR 612 INK LEVEL LOW ERROR 613 INK LVL END ERROR 614 Preservation Failure ERROR 627 RE-INSERT CARTRIDGE ERROR 628 WRONG CARTRIDGE ERROR 702 THERMISTOR CONNECT ERROR 710 HEATER TEMP ERROR ERROR 901 INVAILD OPERATION